Posts Tagged ‘branding’
7 Ways to Enhance Your Credibility
December 10, 2009 | 
Author 
Put simply, how others perceive you, rightly or wrongly, is the difference between attracting clients and sending them running in the opposite direction! As Jeff Bezos, Amazon CEO beautifully puts it “A brand is what people say about you when you are not in the room”! Does your ‘brand’ reflect your credibility? Do you leave people with the feeling that you can be trusted? Here a 7 ways that you can use to enhance your credibility.
Get Clear on Your Niche then Meet Their Needs
By choosing a specific group to focus on and meeting their needs, you are more likely to be seen as the credible ‘go to’ person that can offer the best solutions. Having a niche makes it easier to market what you do, communicate in a meaningful way, ask them what they want, and deliver what they need.
Provide Quality Information That Informs and Educates
We are in the information age and people are thirsty for it! Often the first place people go to find a solution to their problem is to articles about their chosen topic or health issue. This may be online or off, in newspapers or magazines, on your own website or newsletter, and on industry blogs. If you consistently provide quality information that meets the needs of your prospects, your credibility will be enhanced. Always include your contact information with any article submissions so that you are accessible.
Develop an Online Presence
An online presence is essential for most industries, especially if that is where potential clients seek information. It is a great way to increase brand awareness and attract targeted clients. You can develop an online presence with your own website, free blogs (your own or others), social media such as twitter and facebook and industry directories. The key to using it to build credibility is, again, stay within your niche and offer information that speaks directly to them. Keep your message and branding consistent from the start.
Follow Through on Promises
Consistently following through on your promises is a sure way to maximise your credibility. Building trust is an essential part of building the service provider-client relationship.
Demonstrate Customer Confidence in Your Product or Service
Ah yes, testimonials! I have found the easiest way to get testimonials is when someone is happy with what you have done and says so. This is the time to say “do you mind if I share that with others in my newsletter/website/blog”? Ideally a testimonial will state what the client felt before and after their experience with you. It should also include their name where possible and a photograph is even better!
Practice What You Preach
‘Be real’. If you’re not people will sense it. Do you use the products you promote? Do you apply the principles you teach? If not, your credibility will take a beating. At least be honest about it!
Back Up Your Claims
Over the years that I have worked in the health industry I have seen many claims made that alarmist, misleading, and really stretch the truth. If you are making claims, be sure to back them up. Pay special attention to the new international laws around making claims online here. Also if you are in Australia it is is important to meet TGA guidelines when making claims about results. You can use research, testimonials and first hand accounts to back up claims, but need to fall within the guidelines.
Continuing to build your credibility is something that will reward you for years to come. As you develop your reputation in your chosen field you will find clients draw towards you, instead of having to clamour for their attention. I would love to hear your thoughts and feelings about this article. I would also love for you to add your own tips on building credibility in the comments below. Lets share our knowledge and experience, and continue to build the credibility of the health and wellness industry.
Getting the Right Message to The Right People Attracts the Right Clients!
If you want to be seen as the ‘go to’ person in your field, a consistent and instantly recognisable message is essential!
Here’s 5 tips to help you gain clarity when crafting and sharing your message.
1. Know who it is you are speaking to!
Choosing the right tone and language for your message can only be done when you know who the listener is. The clearer you are on your preferred audience (you get to choose) the easier it will be. Forget trying to be everything to everyone, that will only water down your important message!
2. Make sure they know what is in it for them
This is known as the WII-fm principle (what’s in it for me). What is their problem, and how will they feel after seeing you. Articulate this in your message and you will make an impression on them. If you don’t make it perfectly clear what is in it for them, don’t expect them to work it out!! If you don’t bother, they certainly won’t.
3. Consistently share the same message!
No matter what promotional tool you are using, it should spread the same message. Your website, your flyers, your ads, your newsletter, your business card; as well as verbally. If you want people to understand what it is you do and how you can help them, and be seen as the right choice, it’s your duty to make sure they know. If not, they might be missing out on what you can do for them just because “oh, I didn’t know you did that!”
4. Share the right message with enough of the right people
There is no point creating the perfect message then sharing it with the wrong audience, or only a few. You’ll just end up ‘tired and frustrated!’ A handful of letterbox drops will not build a business, nor will a couple of community notice boards, and a single network. Ask yourself – where do these people hang out – and then go there (and stay a while). Yes! It’s that simple! (Especially when the message is clearly about ‘what’s in it for them’).
5. Ask your target audience their opinion
Quite often, we spend alot of time creating ‘stuff’, but don’t really bother to ask our audience whether it is meaningful to them. Create a couple of marketing tools (eg. flyers, business cards) and ask some of your ‘ideal clients’ their opinion. You can also ask what they are perceiving from your marketing materials, and see what the come up with. Then you will know whether or not your message is actually being understood in the way you want it to.
Got a question or comment about creating clear messages and getting it to the right audience? Post your comments below.
To your health practice success!
Krishna
10 Ideas to Build Your Profile as an Expert to Attract Clients
People love to be reassured that those they go to for help are capable of solving their problem. But how do you get recognised as the ‘go to’ person for what you offer? Here are 10 ideas that can help develop your profile as an expert. We will explore them in more detail over the coming weeks…..
1. Forget trying to be everything to everyone
At first it may seem logical to offer something to ‘everyone’, but what this does is water down your message so that you ‘blend in’ to the background, the opposite of what you need to do. It is far better to specialise if you want to be seen as an expert and attract a steady stream of new clients.
2. Develop expertise in a specialised area, do the research, learn the skills
Being recognised as a expert is more than a ‘label’, it must also be true! Decide what you love doing, and how you can help people most and focus on that. This may mean finding a mentor or doing some extra learning to develop a deeper understanding of your field of expertise.
3. Draw on your existing skills and talents
Every experience we have had brings us to the point that we are today, so needs to be honored and valued. When I embarked on a health career I thought I had kissed my corporate life goodbye forever! It was only when I blended my experience of the two that I was able to really make an impact. Using your expertise to provide a great solution to a group of people that you know and understand well can really magnify your point of difference and leverage your expert status.
4. Write a book
If you want to propel your business to the next level, writing a book is a great way to leverage your knowledge and build your profile.
5. Use articles
I can’t think of a better low cost way to quickly position yourself as an expert. Writing content rich articles about your area of expertise and submitting them to newspapers, trade publications and online, is a powerful way to build credibility.
6. Speaking
A super powerful way to be recognised as an expert in your chosen field. Speaking directly to your niche will quickly attract new clients when you consistently add value with the message you share. Add an invitation or irresistable offer and you are well on the way to taking your business to the next level.
7. Mentor others
Think about your own favorite mentors. Most likely they generously shared what they knew to help others ‘learning the ropes’. Offering your time and knowledge to others is a powerful calling card.
8. Run events
Creating an event that meets the needs of your target market can help to enhance your profile as a specialist. You can joint venture with other professionals who offer great services to increase exposure to your ideal prospect.
9. Use a variety of methods to share a consistent message
The worlds most identifiable ‘brands’ have a consistent message across the various mediums they use. Whether your message comes face to face, in print, via electronic media or newsletter….your message needs to be specific, solve a problem and be easily identified.
10. Be mindful of the company you keep
I’ve heard it said that we are an average of the 5 people we associate with most. Surround yourself with likeminded people who are aiming for excellence in their field of endeavour.
This list are just some suggestions that can help to build your profile as an expert. In most instances they are relatively low cost. Begin by choosing the ones that work for you (this may require ‘stepping out’ a little…but that’s okay…you can do it!). Establishing yourself as an expert may mean developing some new skills, or doing some things differently, so allow time to work on your business as well as in it. Stay tuned as we explore some of these ideas in more detail over the next few weeks.
All the best with your (ad)ventures….
Krishna
Posted in marketing | 
Tags: branding, client attraction, events, expert, Free Publicity, joint ventures, leverage, marketing, Professional Development, success | 
2 Comments »
The Top 3 Mistakes Health Practitioners Make When Trying to Attract More Clients
This is a topic that is really close to my heart, because these are the top 3 mistakes I see most often. For some reason, in the clamour to get more clients, health practitioners and natural therapists repeatedly do these things. Here are the top 3 and what to do instead!
Mistake Number 1: Hide behind a brochure
Now I have absolutely nothing against brochures. Actually I love them (if they are done well with all of the right elements)! But people don’t do business with a brochure, they do business with YOU. So, whilst your brochure can be an excellent tool for sharing what you offer, they are an extremely passive means of promoting yourself, they should not be used as an alternative to connecting actively with potential clients.
What to do instead: Try using more active means of promoting yourself, such as face to face networking or participating in community events. Offering your services as a speaker at networks is a wonderful way to begin to connect with others in a way that draws clients to you instead of having to chase them. For those who really don’t cope in a group situation at all, try joint venturing with others who can recommend you, but don’t forget that there needs to be something in it for them too.
Mistake Number 2: Try to be everything to everyone
We’ve all done it. We announce that we can meet everyone’s needs, that what we do is tailor made for them. It may even be true! But if you say that, then you aren’t differentiating yourself from other practitioners, and may get lost in a sea of them. I know it’s tempting, you think that this will increase the number of prospects for you, but the opposite is true as it won’t be clear why someone should choose you.
What to do instead: Position yourself as an expert. This means send a message about something you specialise in that people want. The more specific the better. For example, if you had acne – would you be more likely to try ‘Proactive’ who specialises in acne, or another skin care range that has something for everyone. Think about it. Now, how to let people know you are an expert? Promote yourself through editorials and articles, speak at events, advertise your specific service, create a specialised newsletter, etc.
Mistake Number 3: Talk about YOU, instead of what’s in it for your client
Open up any yellow pages or newspaper directory and you will see scores of businesses with their logo up in ‘lights’, telling us all about THEM. But do they make it clear how YOUR needs will be met? How do you decide which one to call? By the prettiest ad and logo? No! Correct me if I am wrong, but you are most likely to contact who you think has a solution to your problem.
What to do instead: Talk about your client. Talk about what your ideal clients want. This is called ‘what’s in it for me’ or WII-fm (the station everyone is listening to!) Use a headline that captures the interest of your target market. Be specific. Use testimonials to back up your claims. Remember to always put yourself in your clients shoes and create a message which is client focused rather than you focused.
I hope you have found this information useful. I would love to hear your comments and feedback, and what has or hasn’t worked for you. All the best in your client attraction endeavours!
To your health practice success….
Krishna Everson
Posted in Uncategorized | Tags: branding, client attraction, editorials, Free Publicity, how to tips, promotion | No Comments »
Is Your Branding Letting You Down?
“I don’t have a brand” you might say. Well guess what – every therapist has a brand – it is what you say to the ‘world’ in how you present yourself, your business and your service to your clients and prospective clients. The reason I wanted to post on this today is a very interesting comment was made on a great discussion board I’ve been visiting recently at (http://www.softtissuetherapy.com.au/). A member called ‘bombers’ said:
“Have you ever seen an Osteopath use a cardboard box as a sign for their clinic? Ever seen a Chiro have their sign half way down a beauty salon list? Ever seen a physio print out their own business cards on plain paper, with spelling mistakes, corners not cut properly? So why is you see this with our industry – all the time!”
Now some of you will breathe a sigh of relief and know this is not you, but those of you who have a sinking feeling, and perhaps are ‘guilty’ of this kind of attempt at promoting yourself can find relief in the fact that it has now been brought to your attention and needs to be remedied right now! Please – in the name of the industry and your own personal reputation don’t sacrifice professionalism in the name of saving dollars or making a quick buck. It will do nothing for you in the long term and harms the reputation of the health industry. For any of you who are serious about your health career, you must present yourself professionally at all times in a way that is acceptable to your target market. For example, if you are targeting the corporate and workplace sector, the ‘healer’ image of thongs and sarongs are not acceptable (if at all for a serious practitioner) and a suitable work attire is a better choice. Remember even when you are down at the local shops you are a walking advertisment, so think about how you are presenting. Remember how your clinic is presented, the way your greet clients and how you answer the telephone all say something about you. And forget the handmade business cards, toss them today. If you need to be careful about spending, try http://www.vistaprint.com.au/frfau?frf=588651299534 for inexpensive cards and stationery (I recommend their premium cards in a gloss finish). I suggest you set aside at least 10% of your gross earnings toward promotion so that you are making a professional image a priority. If you’d like more tips on promoting yourself without breaking the bank, go to my website http://www.healthpracticesuccess.com/ to receive my free Health Practice Success newsletter.
To Your Health Practice Success…
Krishna
Is Your Branding Letting You Down?
“I don’t have a brand” you might say. Well guess what – every therapist has a brand – it is what you say to the ‘world’ in how you present yourself, your business and your service to your clients and prospective clients. The reason I wanted to post on this today is a very interesting comment was made on a great discussion board I’ve been visiting recently at (http://www.softtissuetherapy.com.au/). A member called ‘bombers’ said:
“Have you ever seen an Osteopath use a cardboard box as a sign for their clinic? Ever seen a Chiro have their sign half way down a beauty salon list? Ever seen a physio print out their own business cards on plain paper, with spelling mistakes, corners not cut properly? So why is you see this with our industry – all the time!”
Now some of you will breathe a sigh of relief and know this is not you, but those of you who have a sinking feeling, and perhaps are ‘guilty’ of this kind of attempt at promoting yourself can find relief in the fact that it has now been brought to your attention and needs to be remedied right now! Please – in the name of the industry and your own personal reputation don’t sacrifice professionalism in the name of saving dollars or making a quick buck. It will do nothing for you in the long term and harms the reputation of the health industry. For any of you who are serious about your health career, you must present yourself professionally at all times in a way that is acceptable to your target market. For example, if you are targeting the corporate and workplace sector, the ‘healer’ image of thongs and sarongs are not acceptable (if at all for a serious practitioner) and a suitable work attire is a better choice. Remember even when you are down at the local shops you are a walking advertisment, so think about how you are presenting. Remember how your clinic is presented, the way your greet clients and how you answer the telephone all say something about you. And forget the handmade business cards, toss them today. If you need to be careful about spending, try http://www.vistaprint.com.au/frfau?frf=588651299534 for inexpensive cards and stationery (I recommend their premium cards in a gloss finish). I suggest you set aside at least 10% of your gross earnings toward promotion so that you are making a professional image a priority. If you’d like more tips on promoting yourself without breaking the bank, go to my website http://www.healthpracticesuccess.com/ to receive my free Health Practice Success newsletter.
To Your Health Practice Success…
Krishna
